Service Request Ticket - # 22901

Service Request Information

CONTACT Name Keller, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 24, 2007 03:57 PM
Department Deaf Studies and Professional Studies Phone 88746
Location Email kellerl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20070420[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description MacBook 2.16GHz Intel Core 2 Duo-White #Z0ET
Serial No. SW87370MLYX1 Location ITC 007 Storage

CPU Intel Core 2 Duo T7400(2.16GHz, 667MHz,4M)


OS Software MAC OSX 10.4 Tiger with FREE upgrade to Leopard, Microsoft office Pro 2004 license from p0063241

Wired NIC 00:1B:63:33:23:E5


Wireless NIC 00:1C:B3:BE:A6:1B


Bluetooth NIC 00:1D:4F:8D:30:5E


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact sgregor@wou.edu 88925

Tracking

Entered by Date Memo
Skyler Gregory
Email

Public

Entered by Date Memo
Skyler Gregory Nov 07, 2007 08:58 AM
new task is 23124
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Skyler Gregory Nov 07, 2007 08:33 AM
I'll take credit for finishing this part of the
task, but it looks like there's more to it. I'll
open a new task for it. Not sure why those memos
were added to this ticket.
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Skyler Gregory Nov 07, 2007 08:31 AM
Myron "delivered" it so he signed it and turned it in.
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Brad Dougherty Nov 06, 2007 05:14 PM
Task reassigned to Skyler Gregory.
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Brad Dougherty Nov 06, 2007 05:14 PM
Skyler, the WOU Setup form still needs to be
completed and delivered to Tricia. I have placed
it in your laptop.
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Brad Dougherty Nov 06, 2007 05:13 PM
Adam, the WOU Setup form still needs to be
completed and delivered to Tricia. I have placed
it in your laptop.
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Adam Shinn Nov 02, 2007 12:24 PM
Task reassigned to Adam Shinn.
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Adam Shinn Oct 26, 2007 03:36 PM
Went to the library to see if I could get a hold 
of her, she was in the middle of a class at the 
moment. So I'll try to catch her next week.
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Christian Mendez Oct 26, 2007 01:16 PM
She called us from the Library and she cannot get 
her macbook to access any page online, she gets 
to the wou wireless registration page when she 
tries.

She is using Safari.
She is at the library in room 107 until 4pm.
then she will head to her office and head out for 
the weekend.
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Myron Hoeckle (Student) Oct 26, 2007 11:24 AM
she picked up the machine she has a mobile account.
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Myron Hoeckle (Student) Oct 26, 2007 10:49 AM
getting her setup right meow
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Brad Dougherty Oct 26, 2007 10:47 AM
Task reassigned to Myron Hoeckle.
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Skyler Gregory Oct 26, 2007 09:31 AM
The laptop is in outbox 9.  Just to reiterate: She
needs to login while she's here and have someone
set her as an admin WHILE she's logged in. She
also apparently doesn't know how to use a mac so
she's in for a treat. If someone could at least
show her how to right-click and how to access
applications, that should be enough to get her
started.
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Skyler Gregory Oct 26, 2007 09:27 AM
She's in a meeting until 4:30, so I left a message
with their secretary saying that Linda will have
to come by our office to pick it up if she wants
it this weekend.
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Skyler Gregory Oct 26, 2007 09:11 AM
Called, no answer. Since she wants it by today,
I'll walk over and see if I can find her...
Otherwise I'll call and leave a vm telling her to
come by if she needs it today.
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Skyler Gregory Oct 26, 2007 09:04 AM
The laptop is finished. It needs to be delivered
and when Linda is logged in, set her as an admin.
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Brad Dougherty Oct 26, 2007 08:24 AM
Task reassigned to Skyler Gregory.
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Stephen Pierce Oct 25, 2007 03:55 PM
Beverly Merriman called to check status.  Linda 
Keller is leaving tomorrow (Friday) and will be 
out of town for several days and would like to 
take the laptop with her.  If possible, please 
deliver completed laptop by 4pm to College of Ed 
rm 220.  
Linda also requests that someone can spend a few 
minutes to walk through using the new laptop.  
She is teaching until 4:30pm tomorrow.

Requests a call about the viability of completing 
this by tomorrow (Friday) prior to her departure.
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Skyler Gregory Oct 25, 2007 10:57 AM
Make sure to check if you can log in with your
mash account before delivery as well as running
updates.
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Skyler Gregory Oct 25, 2007 10:53 AM
Task reassigned to Brad Dougherty.
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Skyler Gregory Oct 25, 2007 10:51 AM
Added to Mash. I am currently installing Office
and then it will be ready to deliver.
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Tricia Flaherty Oct 24, 2007 04:20 PM
This is in tech inbox#9 with Setup sheet, invoice 
and accessories/bag 
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