Service Request Ticket

Service Request Information

CONTACT	Name	Bennett, Roy V.	Date	Oct 24, 2007 05:38 PM
	Department	Library & Media Services	Phone	88893
	Location		Email	bennetr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20020697 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	3F55X21	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	Microsoft XP Pro from old cpus P0032877, Adobe Photoshopv 7 from P0042186, Macromedia Dreamweaver MX from P0042204
	Wired NIC	00:07:E9:78:5A:FA

TECHS	Submitted by	Brian Witt	Contact	wittb@wou.edu	89201
	Primary Technician		Contact	sgregor@wou.edu	88925

Entered by	Date	Memo
Skyler Gregory			Email Public
Entered by	Date	Memo
Skyler Gregory	Oct 25, 2007 09:44 AM	I returned the computer and, while the performance is still slow, it runs fine. Scanner works also.	Add Attachment
Brad Dougherty	Oct 25, 2007 08:56 AM	http://onyxftp.mykonicaminolta.com/download/SearchResults.aspx?productid=492&filetypeid=0	Add Attachment
Brad Dougherty	Oct 25, 2007 08:44 AM	Task reassigned to Skyler Gregory.	Add Attachment
Brian Witt	Oct 24, 2007 05:44 PM	Task reassigned to Brad Dougherty.	Add Attachment
Brian Witt	Oct 24, 2007 05:44 PM	NOTE: This machine had two ethernet cables plugged in and a SCSI cable. When I removed all the cables from the machine, I put the ethernet cable that plugs into the onboard port together with all the other cables from the machine. The ethernet cable that plugs into the added pci card I set aside separately, next to the SCSI cable.	Add Attachment
Brian Witt	Oct 24, 2007 05:41 PM	Brad, I removed all user profiles from the machine and I started a defrag on the C: drive before I left. It appears to be running a little bit better, but still slow. Feel free to perform any more maintenance on it before you send it back to the library.	Add Attachment