Service Request Ticket

Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Oct 25, 2007 08:29 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070126 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	53GBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	Windows 7 Pro upgrade from P0082254, Office Pro Plus 2010 from P0082254
	Wired NIC	00:1A:A0:53:16:83

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Nov 12, 2007 03:41 PM	It sounds like this issue has stopped. Closing the task.	Add Attachment
Brad Dougherty	Oct 30, 2007 11:29 AM	More WOU numbers are needed.	Add Attachment
Brad Dougherty	Oct 30, 2007 09:23 AM	Task reassigned to Brad Dougherty.	Add Attachment
Sarah Callaway	Oct 27, 2007 04:44 PM	This issue is happening again and they are not able to use/log on to their profile. The PCs are only affected, thin clients are working fine. Its not everyone.	Add Attachment
Brad Dougherty	Oct 25, 2007 09:41 AM	Task reassigned to Brad Dougherty.	Add Attachment
Brad Dougherty	Oct 25, 2007 09:41 AM	Couldn't replicate the issue. I called over and they said it is working now. No clue what was going on.	Add Attachment
Brad Dougherty	Oct 25, 2007 09:13 AM	Looking into it.	Add Attachment
Christian Mendez	Oct 25, 2007 08:44 AM	She called back and let us know that it is not a specific computer and that several users cannot log in, they go from machine to machine until they find one that will let them log on. The same error message: Cannot create profile.	Add Attachment
Christian Mendez	Oct 25, 2007 08:30 AM	REF #17 machine is not letting anyone log in. They have tried to reboot it a few times but whenever anyone tries to log in, it gives error message: Cannot Create Profile	Add Attachment