Service Request Ticket

Service Request Information

CONTACT	Name	Saxowsky, Gail	Date	Oct 25, 2007 10:56 AM
	Department	College of Education	Phone	88760
	Location		Email	saxowskg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070307 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Mac mini 1.83/2GB/80/Super #Z0DN
	Serial No.	G87313ZQW0D	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo T5600(2MB/1.86GHz/667MHz)
	OS	Unknown	Software	Microsoft Windows XP PRO with SP2 from P0062424, Microsoft Office PRO Plus 2007 from P0062550 installed as Office Pro 2003
	Wired NIC	00:16:CB:AA:41:D1
	Wireless NIC	00:17:F2:FC:65:80
	Bluetooth NIC	00:1B:63:3D:6D:7E

TECHS	Submitted by	Joan Guralnick	Contact	guralnij@wou.edu	88646
	Primary Technician		Contact	dougherb@wou.edu	88925

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Joan Guralnick	Nov 26, 2007 02:11 PM	Task reassigned to Brad Dougherty.	Add Attachment
Joan Guralnick	Nov 26, 2007 02:11 PM	Again, I need to know why this keeps being reassigned to me. I really do want to know.	Add Attachment
Alex Ichinoe	Oct 25, 2007 11:13 AM	Task reassigned to Joan Guralnick.	Add Attachment
Brad Dougherty	Oct 25, 2007 11:09 AM	I think it was just locked out in Windows. They had rebooted the machine before I got there and were up and running.	Add Attachment
Brad Dougherty	Oct 25, 2007 11:07 AM	Fixed.	Add Attachment
Joan Guralnick	Oct 25, 2007 11:01 AM	would someone tell me what was actually wrong with this task. The person who called it in told a novel size story that started last week and I think I finally got down to the real problem but I'm not sure.	Add Attachment
Joan Guralnick	Oct 25, 2007 10:57 AM	There is a class coming in right away and she is concerned that the next instructor won't be able to use the machine.	Add Attachment