Service Request Ticket - # 22915

Service Request Ticket - # 22915

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Service Request Information

CONTACT	Name	Guralnick, Joan	Date	Oct 25, 2007 11:55 AM
	Department	University Computing Solutions	Phone	88646
	Location		Email	guralnij@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050103 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280, Pentium 4 540, 3.20GHz1M
	Serial No.	81NWW71	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS		Software
	Wired NIC	00:12:3F:8B:48:3F

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Tracking

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Oct 30, 2007 03:58 PM	Joan is able to log in now.	Add Attachment
Myron Hoeckle (Student)	Oct 30, 2007 03:51 PM	gonna talk to Joan.	Add Attachment
Myron Hoeckle (Student)	Oct 30, 2007 03:47 PM	logged onto the machine, no profile issues to note all the drives mapped fine. could it be a certain user?	Add Attachment
Myron Hoeckle (Student)	Oct 30, 2007 03:42 PM	stopping by.	Add Attachment
Myron Hoeckle (Student)	Oct 29, 2007 10:03 AM	the machine was in use. I asked Christian to observer and let us know when it was open, I will check with him (assuming he is still on) at 11:00 am.	Add Attachment
Myron Hoeckle (Student)	Oct 29, 2007 08:36 AM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	Oct 29, 2007 08:36 AM	I need to head to this building @ 10:30 anyway, I'll head over early and see if this machine is available to look at.	Add Attachment
Brian Witt	Oct 26, 2007 03:09 PM	Stopped by, but machine was occupied by a user	Add Attachment
Brian Witt	Oct 26, 2007 03:00 PM	Fortunately, inventory shows the machine is located in AP 101 in the lab	Add Attachment
Brian Witt	Oct 26, 2007 02:57 PM	Wait, is it stated where this machine is located???	Add Attachment
Cinthya Mendez-Garcia	Oct 25, 2007 11:57 AM	This machine is in Row D, first station on the northwest side	Add Attachment
Joan Guralnick	Oct 25, 2007 11:56 AM	Windows cannot load users profile. Using default profile. It maps H: My Documents but nothing else	Add Attachment