Service Request Ticket

Service Request Information

CONTACT	Name	Taylor, Ella	Date	Oct 25, 2007 01:17 PM
	Department	The Research Institute	Phone	88589
	Location		Email	taylore@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060810 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 745 SFF, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	H38T2D1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Vista Business downgraded to XP Pro, MS Office Pro 2003 from TRI site license, Endnote X1.0.1 from P0065757
	Wired NIC	00:1A:A0:4A:C2:10

TECHS	Submitted by	Courtney Carlson	Contact	ccarlso@wou.edu	88925
	Primary Technician		Contact	crowej@wou.edu	88955

Entered by	Date	Memo
Joe Crowe			Email Public
Entered by	Date	Memo
Joe Crowe	Nov 09, 2007 12:54 PM	She's going to order an USB video card to support her second display.	Add Attachment
Joe Crowe	Nov 09, 2007 12:51 PM	I set her up to physically use her monitor (single) and other peripherals. The LJ1100 was too old. HP has not written drivers yet.	Add Attachment
Christian Mendez	Nov 08, 2007 10:00 AM	Ella said that she needs to talk with someone regarding this task she put in a couple weeks ago. She seemed frustrated that no one had gotten back to her regarding the status.	Add Attachment
Adam Shinn	Nov 02, 2007 01:17 PM	Task reassigned to Joe Crowe.	Add Attachment
Joe Crowe	Oct 29, 2007 05:40 PM	DO NOT bind a personal machine to the domain. NO PERSONAL MACHINES are to be bound to the domain.	Add Attachment
Courtney Carlson	Oct 25, 2007 01:31 PM	Personal laptop has been set up with ucs for wou purposes since she travels so often for WOU business. She would now like it to serve as her main computer in her office. She needs all that is on her old Dell Desktop Computer to be transferred to her laptop (no wou number). Laptop: Dell XPS M12 10 She would like to have her old machine set up in student assistant office (TO 209) for student worker use. Availability All day today and tomorrow. Usually in 9a-6p M-F. Next week out of town Monday-Thursday.	Add Attachment