Service Request Ticket

Service Request Information

CONTACT	Name	Pagel, Lori	Date	Oct 26, 2007 12:24 PM
	Department	Library & Media Services	Phone	88881
	Location		Email	pagell@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20040981 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Inspiron 6000, Pentium M, 1.60GHz,2MB,Cache,533MHz
	Serial No.	FH42P71	Location	PDR
	CPU	Pentium M-1.7 GHz
	OS		Software	MS Office Pro 2003 from P0053186
	Wired NIC	00:12:3F:D1:4D:A1
	Wireless NIC	00:12:F0:88:47:29

TECHS	Submitted by	Courtney Carlson	Contact	ccarlso@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Oct 26, 2007 02:52 PM	Delivered laptop back to HL. Works like magic.	Add Attachment
Brian Witt	Oct 26, 2007 02:08 PM	Looks like the bath did the job. Once all the alcohol has evapped I will toss it back over to HL	Add Attachment
Adam Shinn	Oct 26, 2007 01:43 PM	Task reassigned to Brian Witt.	Add Attachment
Brian Witt	Oct 26, 2007 01:20 PM	Brought the laptop to UCS. The keyboard is swimming in some rubbing alcohol at the moment.	Add Attachment
Courtney Carlson	Oct 26, 2007 12:47 PM	It is functioning, but the keys stick and so is therefor not in working condition. They do not know how to fix the problem without ruining the laptop and they request that a tech come pick it up.	Add Attachment
Courtney Carlson	Oct 26, 2007 12:46 PM	They think the laptop had soda spilled on it. It can be picked up at the Checkout Desk at any time.	Add Attachment
Brian Witt	Oct 26, 2007 12:24 PM	wow	Add Attachment