Service Request Ticket - # 22970

Service Request Information

CONTACT Name Diehm, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 30, 2007 08:29 AM
Department VP Student Affairs Phone 88423
Location Email diehmd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20060772[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 client #NTC-10Z-00
Serial No. 0713BE8472 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:7F:60:D8


TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact sgregor@wou.edu 88925

Tracking

Entered by Date Memo
Skyler Gregory
Email

Public

Entered by Date Memo
Skyler Gregory Oct 30, 2007 09:12 AM
It was working when I got there.
Add Attachment
Skyler Gregory Oct 30, 2007 09:04 AM
Task reassigned to Skyler Gregory.
Add Attachment
Courtney Carlson Oct 30, 2007 08:33 AM
Debbie unplugged her thin client and when she 
plugged it back in she got a gray screen with 
blank white toolbar. I advised her to hover her 
mouse over the top center of the screen and she 
should be able to x out of it, she has no cursor. 
She tried to unplug and plug back in (the mouse) 
but it did not work. This client is her student 
worker use station.
Add Attachment