Service Request Ticket - # 22974

Service Request Information

CONTACT Name Willis, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 30, 2007 09:32 AM
Department Creative Arts Phone 88461
Location Email willisk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030707[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 5QC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320, Dremaweaver MX 2004 from P0049184, Adobe CS3 Design Prem WIN from P0063828

Wired NIC 00:0C:F1:EA:59:41

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Oct 30, 2007 04:05 PM 
She forgot her password and username....instead of
trying to find it out she just guessed.

We figured it out and she's working now.
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Courtney Carlson Oct 30, 2007 01:36 PM 
Karen (willis?) called back and Brad took the 
call.
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Brad Dougherty Oct 30, 2007 10:59 AM 
Task reassigned to Brad Dougherty.
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Brad Dougherty Oct 30, 2007 10:59 AM 
The machine is fine. She doesn't know her password
or she doesn't have an account. I told her I would
call her back after 1pm today when she's
available. Her number is 88275.
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Courtney Carlson Oct 30, 2007 10:05 AM 
Karen Waggoner called for Karen Willis (they both 
cannot log on the same machine) Either one of 
them can be the contact for the task. Karen 
Waggoner has a meeting at 11 and does not know 
how long it will go... so she is unavailable at 
that time.
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Courtney Carlson Oct 30, 2007 09:59 AM 
***Skype message***

Karen called again, 22974, wanting to know when 
someone could help. Did not give her an estimate. 
Told her I would notify techs there is work 
stoppage. They are unable to help people coming 
into their office until it is resolved.
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Courtney Carlson Oct 30, 2007 09:37 AM 
When she and her coworker try to log on the the 
desktop computer they get error 
message: "netlogon (all one word) is unavailable"

I had her check network cable connection at 
machine and wall, still nothing.

Times: business hours
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