Service Request Ticket - # 22983

Service Request Information

CONTACT Name Hale, Karla   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 30, 2007 01:56 PM
Department Phone 88597
Location Email halek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040648[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. 4TH8Z61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office PRO 2003 from P0051751, Filemaker Pro 9 from P0063719, Dreamweaver Cs3 WIN from P0063719

Wired NIC 00:11:43:DD:14:21

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact sgregor@wou.edu 88925

Tracking

Entered by Date Memo
Skyler Gregory
Email

Public
Entered by Date Memo
Skyler Gregory Oct 31, 2007 08:38 AM 
Called, she tried it again and it worked. Closing
the task.
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Skyler Gregory Oct 31, 2007 08:33 AM 
Task reassigned to Skyler Gregory.
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Skyler Gregory Oct 31, 2007 08:33 AM 
Nevermind, I think she just needs to not click on
the installs fine. I'll call her and find out more.
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Skyler Gregory Oct 31, 2007 08:31 AM 
Task reassigned to Joe Crowe.
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Skyler Gregory Oct 31, 2007 08:31 AM 
Needs to be added to FMP group. I'll put this
under Joe so he can choose whether or not she's
worthy.
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Courtney Carlson Oct 30, 2007 02:01 PM 
Once she selects the FMP to open, it "Prepping to 
install" pops up and quickly disappears. Then she 
gets an error:
Problem with shortcut. only admin has permission.

She CAN open FMP via remote server on other 
machines, just not her office computer. She 
logged in on her coworker's laptop with her login 
and she has no problem initializing/opening 
File Maker Pro.

Times:
M-Thur, 7:30a-4p
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