Service Request Ticket - # 22984

Service Request Information

CONTACT Name Merriman, Beverly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 30, 2007 02:32 PM
Department Deaf Studies and Professional Studies Phone 88261
Location Email merrimab@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20040692[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. 7CS8Z61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office PRO 2003 from P0051751

Wired NIC 00:11:43:BA:F3:0E


TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact sgregor@wou.edu 88925

Tracking

Entered by Date Memo
Skyler Gregory
Email

Public

Entered by Date Memo
Skyler Gregory Nov 13, 2007 10:39 AM
Joe had to add Radar to the allow list. It works
now. Closing the task.
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Skyler Gregory Nov 13, 2007 10:19 AM
Task reassigned to Skyler Gregory.
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Joe Crowe Nov 09, 2007 05:28 PM
Sounds like this is a local printer that needs to be deleted.
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Christian Mendez Nov 08, 2007 09:36 AM
I moved her email to the Fall 2007 folder.
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Christian Mendez Nov 08, 2007 09:36 AM
The attached .gif shows print que with 7 
documents waiting, and the one at the top shows 
an Error.
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Christian Mendez Nov 08, 2007 09:35 AM
****This is an email****

 
Good morning;
Our student worker was in today and the computer 
she uses in ED 143A is still not printing to the 
printer assigned to it. You can see a long list 
of print jobs in the print queue, but none of 
them are going to the printer. Everything is 
stalled (see attachment)- we can't delete the 
print jobs waiting in the print queue, but we can 
add more every time we try to print. We have this 
problem regardless of who logs in.
 
Can we please move this job to the top of the 
list? If we have the office downstairs we should 
to be able to print from it; my student workers 
are all having to take turns using the printer 
upstairs in our office and it is creating quite a 
problem.
 
The Job number is 22984 and the WOU no. on the 
computer is 20040692[Edit Inv]. 
 
Thank you,
Beverly
 
Beverly Merriman - 
Administrative Assistant
Western Oregon University
Special Ed. Division - ED 220
345 N. Monmouth Avenue
Monmouth, OR 97361
Ph:503-838-8324
Fax: 503-838-8228
  

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Joe Crowe Nov 02, 2007 05:01 PM
Task reassigned to Joe Crowe.
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Joe Crowe Nov 02, 2007 05:01 PM
Done...they cut n paste had swapped Sped and Soc Science.
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Joan Guralnick Oct 31, 2007 10:20 AM
They called back and said that Skyler had 
questions about how she logged in  her x is 88055
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Skyler Gregory Oct 31, 2007 09:51 AM
Not sure if Brad's coming in today but he or Brad
should probably check out the script when they get in.
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Skyler Gregory Oct 31, 2007 09:49 AM
Talked to Beverly. She hasn't logged in to the
machine so she doesn't know if it works for her.

Her student worker's name is Leslie, 88055 is the
ext. Either the script didn't take or it is set
for a certain user instead of the computer. I
tried to DW into the computer, didn't work. Can't
ping it but it shows up in AD. That may be part of
the problem with the script because the student is
supposedly on it now.
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Joan Guralnick Oct 31, 2007 09:37 AM
Printer is still not showing up in the cue for 
her student worker
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Brad Dougherty Oct 30, 2007 03:44 PM
I setup the printer on Radar and updated their
login script so that the printer is available to them.
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Adam Shinn Oct 30, 2007 03:16 PM
Task reassigned to Brad Dougherty.
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Courtney Carlson Oct 30, 2007 02:39 PM
Special Ed printer is located in the copy room 
downstairs. They want the default to be SpecialEd 
because at this time it is set to print upstairs--
 everytime someone prints they have to go 
upstairs to retrieve print job.
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Courtney Carlson Oct 30, 2007 02:36 PM
It turns out it is only ONE machine (20040692)for 
student worker/adjunct use in Ed 143A. Tech can 
come any time and get a key from Ed 220 
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