Service Request Ticket

Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Oct 30, 2007 05:09 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060746 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Mac mini #Z0DM
	Serial No.	G87223ABW0D	Location	PDR 2023 Giveaway
	CPU	Intel Duo Core T2400(2MB/1.83GHz/667MHz)
	OS		Software	Microsoft Windows XP Pro with Service Pack 2 from P0061501, MS Office Pro Plus 2007 and Pro 2004 order#2818,
	Wired NIC	00:16:CB:A9:E4:D5
	Wireless NIC	00:17:F2:FC:1E:B0

TECHS	Submitted by	Patrick Shanley	Contact	pshanley05@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Nov 02, 2007 11:49 AM	had the person that called in check it and it was good to go.	Add Attachment
Myron Hoeckle (Student)	Nov 02, 2007 11:28 AM	checked the windows side... works fine gonna get a hold of Lori to see if it is a certain person.	Add Attachment
Myron Hoeckle (Student)	Nov 02, 2007 11:20 AM	updates installed rebooting into windows.	Add Attachment
Myron Hoeckle (Student)	Nov 02, 2007 11:15 AM	Mac side seems to be working fine... yet to check the windows side, there are a lot of apple updates that need to be installed.	Add Attachment
Myron Hoeckle (Student)	Nov 02, 2007 11:07 AM	heading over there meow.	Add Attachment
Myron Hoeckle (Student)	Nov 02, 2007 10:07 AM	the station was in use, it will be available after 11:00 am.	Add Attachment
Myron Hoeckle (Student)	Nov 02, 2007 09:59 AM	called no one home, gonna stop by.	Add Attachment
Myron Hoeckle (Student)	Nov 02, 2007 08:26 AM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	Nov 02, 2007 08:26 AM	I will look at this when I get back from math.	Add Attachment
Patrick Shanley	Oct 30, 2007 05:11 PM	Instructor workstation computer, you can login but when the desktop loads the computer freezes and you can't access any of the programs	Add Attachment