Service Request Ticket

Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Nov 01, 2007 08:17 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070137 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	G4GBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550
	Wired NIC	00:1A:A0:53:01:8C

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	sgregor@wou.edu	88925

Entered by	Date	Memo
Skyler Gregory			Email Public
Entered by	Date	Memo
Skyler Gregory	Nov 01, 2007 08:56 AM	Umm, the machine was set up to use the printer... Their real problem was they had pdf creator selected when they printed. Then, somehow, the pdf was never created and it's a document that was printed from another department. I did a file search on the pc for .pdf and it didn't show. They said they will just print it again.	Add Attachment
Skyler Gregory	Nov 01, 2007 08:37 AM	Task reassigned to Skyler Gregory.	Add Attachment
Christian Mendez	Nov 01, 2007 08:18 AM	The library received a new machine yesterday and they need it to be set up to the reserve room rpinter. The printer is right behind the check out desk. It shows up on the que as PC 1200	Add Attachment