Service Request Ticket - # 23016

Service Request Information

CONTACT Name Gingerich, Terry   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 01, 2007 11:53 AM
Department Criminal Justice Phone 88854
Location Email gingert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20060217[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 1P2CVB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A4:CA:D2


TECHS Submitted by Della Kobbe Contact dkobbe06@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public

Entered by Date Memo
Brian Witt Nov 07, 2007 12:36 PM
I am closing the task, as I cannot seem to get a
hold of the guy.  I left him a VM stating this,
and told him to give us a call back if this still
an issue.  I also left an email regarding the issue.  
Add Attachment
Brian Witt Nov 05, 2007 01:08 PM
Left another vm asking if this was still an issue
Add Attachment
Brian Witt Nov 02, 2007 11:04 AM
Left vm asking if I resolved the issue.  
Add Attachment
Brian Witt Nov 01, 2007 01:12 PM
Task reassigned to Brian Witt.
Add Attachment
Brian Witt Nov 01, 2007 01:12 PM
He was not in his office, so I remoted in to see
what I could do.  I installed the 07 compatibility
pack, but I don't know if that was the initial
issue. I opened one of his PowerPoint files and I
got an error stating that the registry permissions
were blocking access to the file. I googled it and
Microsoft has a fix where you can create an exempt
location to override the registry policy settings.
I did this, which allowed me to open the file. 
I'll need to get a hold of him to verify that this
a resolved the issue. 
Add Attachment
Della Kobbe Nov 01, 2007 11:55 AM
Maskey 213, Not able to open up his power point 
at school but he is able to open it up at home!
Add Attachment