Service Request Ticket - # 23017

Service Request Information

CONTACT Name Lange, Marjory   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 01, 2007 01:48 PM
Department Humanities Division Phone 88307
Location Email langem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20030657[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 5L80Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:D9:69:FD


TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact knabet@wou.edu 88507

Tracking

Entered by Date Memo
Travis Knabe
Email

Public

Entered by Date Memo
Travis Knabe Nov 13, 2007 09:37 AM
File was never found.  She was never able to
communicate location etc..
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Alex Ichinoe Nov 02, 2007 02:14 PM
Task reassigned to Travis Knabe.
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Courtney Carlson Nov 01, 2007 02:01 PM
Task reassigned to File Restore.
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Courtney Carlson Nov 01, 2007 02:01 PM
HSS 332 smart classroom an hour ago, she deleted 
a file called Fall2007.xls. It was in a folder 
called "EXCEL" in her H drive at the time of 
deletion. It may also have been in a folder 
withing her "EXCEL" folder called "EXCEL 2007." 

OR it may have been in her H Drive, not in any 
folder at all. (she was flustered and a little 
unclear)

She wants to know wherther deleted files go into 
recycle bin. She was irritated that once she 
deleted the file, she could not find it in the 
Recycle bin.

The file that was lost is confidential, it is 
class grades.

She requests an email informing her of the 
successful file restored.
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