Service Request Ticket

Service Request Information

CONTACT	Name	Grouger, Debra	Date	Nov 02, 2007 11:04 AM
	Department	The Research Institute	Phone	88293
	Location		Email	kenyond@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060809 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	548T2D1	Description	Dell Optiplex 745 SFF, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	548T2D1	Location	Storage
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Vista Business downgraded to XP Pro, MS Office Pro 2003 from TRI site license. Corel Draw Graphics Suite X4 from P0072227. MSOffice Pro Plus 2010 from P0079318 installed as OfficePro2007
	Wired NIC	00:1A:A0:4A:C1:C3

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	ashinn06@wou.edu	88925

Entered by	Date	Memo
Adam Shinn			Email Public
Entered by	Date	Memo
Adam Shinn	Nov 16, 2007 12:58 PM	on personal leave until this upcoming tuesday.	Add Attachment
Adam Shinn	Nov 09, 2007 11:59 AM	**This is an email** Ms. Kenyon Hi, my name is Adam Shinn I work for University Computing Services. I mapped the drive you were wanting access to. If you have any problems with accessing it when you return please e-mail me or give us a call. Thank you, Adam Shinn	Add Attachment
Joe Crowe	Nov 09, 2007 11:32 AM	Task reassigned to Adam Shinn.	Add Attachment
Joe Crowe	Nov 02, 2007 03:47 PM	**This is an email** Hi Debbie, You called today about accessing websites on the older TR server. Is this something that stopped working for you or is this a new connection you'd like? thanks, Joe Crowe UCS	Add Attachment
Joe Crowe	Nov 02, 2007 03:45 PM	Task reassigned to Joe Crowe.	Add Attachment
Courtney Wehner	Nov 02, 2007 11:06 AM	She needs access to the Education Evaluation website www.tr.wou.edu/eec She will be in her office if you have any more questions.	Add Attachment