Service Request Ticket - # 23043

Service Request Ticket - # 23043

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Service Request Information

CONTACT	Name	Birken, Jim	Date	Nov 02, 2007 12:29 PM
	Department	Advancement & Foundation	Phone	88145
	Location		Email	birkenj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030630 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	BTC0Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320
	Wired NIC	00:0C:F1:EA:5B:81

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Tracking

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Dec 10, 2007 01:18 PM	**This is an email** Hey Jim, He is working in FireFox and when he has multiple windows open, the words start to type backwards. We had left this at you will call me when it happened again. seeing that nearly a month has gone by I will close it and flag it. if it does happen again just reference this SR # and I can reopen it. Thanks, Myron Hoeckle UCS Senior Tech X88925	Add Attachment
Myron Hoeckle (Student)	Dec 10, 2007 10:32 AM	Status changed to: Waiting for Contact	Add Attachment
Myron Hoeckle (Student)	Nov 08, 2007 04:54 PM	on hold pending contact.	Add Attachment
Myron Hoeckle (Student)	Nov 08, 2007 03:19 PM	he will call me when it happens again.	Add Attachment
Myron Hoeckle (Student)	Nov 08, 2007 02:21 PM	gonna stop by	Add Attachment
Myron Hoeckle (Student)	Nov 05, 2007 10:05 AM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	Nov 05, 2007 10:05 AM	they had this kind of issue in the telethon office... it was with firefox and viking...	Add Attachment
Skyler Gregory	Nov 05, 2007 09:17 AM	Tried calling again. No answer. No vm left.	Add Attachment
Skyler Gregory	Nov 05, 2007 09:03 AM	I was over there for a separate task about ten minutes ago and he was about 20 min out then, so about 10 minutes now.	Add Attachment
Skyler Gregory	Nov 05, 2007 08:31 AM	Left a vm for times.	Add Attachment
Courtney Wehner	Nov 02, 2007 12:31 PM	He will be in till 5p.	Add Attachment
Courtney Wehner	Nov 02, 2007 12:31 PM	Then the FireFox will freeze and he will only be able to open up task manager window and hit "end process". "End task" will not work. This has been doing this for months. He is finally sick of this and was told that we can fix this.	Add Attachment