Service Request Ticket - # 23063

Service Request Information

CONTACT Name Ganson, Nancy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 02, 2007 03:09 PM
Department The Research Institute Phone 88808
Location Email gansonn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20051096[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Latitude D410, Pentium M, 1.86GHz 12.1in XGA Disply
Serial No. 9LXLZ91 Location PDR

CPU Pentium M 750 1.88GHz


OS Unknown Software MS Office Pro 2003 from P0057416

Wired NIC 00:13:72:6E:04:67


Wireless NIC 00:16:6F:8F:72:13

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact ashinn06@wou.edu 88925

Tracking

Entered by Date Memo
Adam Shinn
Email

Public
Entered by Date Memo
Brian Witt Nov 02, 2007 03:38 PM 
Task reassigned to Adam Shinn.
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Brian Witt Nov 02, 2007 03:38 PM 
Better than showing up when another tech is
already there
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Audrey Sundkvist Nov 02, 2007 03:26 PM 
Adam is over there... hurray for calling someone
when another tech is already there...
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Christian Mendez Nov 02, 2007 03:11 PM 
She is using a Teaching Research laptop, when she 
tries to log in, nothing happens. It stalls and 
there is no error message. She has tried to 
reboot machine multiple times, and still nothing.

She told me that she is desperate and needs 
someone to look at it today, or she cannot leave 
campus.

She will be in her office until someone helps her.
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