Service Request Ticket

Service Request Information

CONTACT	Name	Dalton, Kris	Date	Nov 02, 2007 03:22 PM
	Department	College of Education	Phone	88482
	Location		Email	daltonk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20020774 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	8JV8X21	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	Microsoft Office XP Pro from P0043102
	Wired NIC	00:07:E9:6A:0D:55

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Jonathan Guillen	Nov 12, 2007 09:33 AM	User called back. She asked that the task be closed as this is no longer an issue.	Add Attachment
Audrey Sundkvist	Nov 09, 2007 02:41 PM	Called and left a message asking for times she is available.	Add Attachment
Travis Knabe	Nov 06, 2007 08:34 AM	If this has been approved by the supervisor then its ok for someone to keep an eye on email while staff is gone.	Add Attachment
Joe Crowe	Nov 02, 2007 03:32 PM	forwarding task to you as this is a violation of acceptable use.	Add Attachment
Joe Crowe	Nov 02, 2007 03:31 PM	Task reassigned to Travis Knabe.	Add Attachment
Christian Mendez	Nov 02, 2007 03:26 PM	She is logged in as Ron Carey V00013977 careyr@wou.edu he is a staff but she is using his account because he is gone. She is trying to check his email for him, but IE says: Cannot display page error She can access other pages online, but not wou.edu/newmail She can access that page just fine if she logs into the machine with HER account. She is available until 5pm today.	Add Attachment