Service Request Ticket - # 23069

Service Request Information

CONTACT Name Vickers, Bruce   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 05, 2007 08:54 AM
Department University Computing Solutions Phone 88672
Location Email vickersb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051164[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag Description Sun Ray 2FS Ultra-Thin Client - NTC-15Z-00
Serial No. 0619BB8113 FRU S#0619BB80F1 Location Storage

CPU Unknown


OS Unknown Software MS Office from P0059051

Wired NIC 00:14:4F:3B:AA:6F

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact ichinoea@wou.edu 88238

Tracking

Entered by Date Memo
Alex Ichinoe
Email

Public
Entered by Date Memo
Alex Ichinoe Nov 05, 2007 09:58 AM 
Task reassigned to Alex "FiveOh" Ichinoe.
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Courtney Wehner Nov 05, 2007 09:01 AM 
He called back and said that the card is not 
working for the AD 101 thin client either.
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Courtney Wehner Nov 05, 2007 09:00 AM 
I skyped the techs.
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Courtney Wehner Nov 05, 2007 08:55 AM 
He can use the card in his office in AD 101, but 
in AD 202 it will not let him. He will insert the 
card and it will not change from the red menu 
page. He will be at ext 88672. He will be in AD 
202 all morning. He will be waiting for help 
because he cannot do any work until he can get 
this fixed.
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