Service Request Ticket - # 23075

Service Request Information

CONTACT Name Harding, Julie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 05, 2007 10:46 AM
Department VP Academic Affairs/Provost Phone 88807
Location Email hardinj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20060234[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. F1L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051, Adobe CS3 Design Standard WIN from P0062312

Wired NIC 00:13:72:A6:59:E9


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public

Entered by Date Memo
Audrey Sundkvist Jan 09, 2008 08:16 AM
****This is an email****
Stewart,

Thank you for all the help! Your expertise with
this Adobe fonts/software was just what we needed
to help Julie.

Audrey Sundkvist
WOU UCS Tech
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Audrey Sundkvist Jan 09, 2008 08:16 AM
****This is an email****
Audrey
It turned out pretty easy.
I had her log on and make sure type manager was
turned on and almost all of the fonts mapped. The
only fonts that did not show up, I could not find
in the layout they were using. I went over some of
the basics of the software with her and discussed
some of the ways she could work on a document with
Denise and share resources. I also checked with
Denise and will be putting in an official request
for Julie to have access to some of the PR Idrive
folders.
 
Thanks
Stewart
 
Stewart Gilbert
Western Oregon University
Public Relations / Marketing
Web designer / Graphic Artist
ph: 503.838.8761 email: gilberts@wou.edu
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Audrey Sundkvist Jan 04, 2008 02:16 PM
Stewart is going to work with Julie on this on
Tuesday 1/8. The filepath for Adobe Font Folio is:
I:\Staff\Adobe font folio
The I: drive is "ucs". Stewart also has the fonts
on his department I: drive.
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Audrey Sundkvist Jan 04, 2008 01:50 PM
****This is an email****
Julie,

Don't buy the fonts! Stewart Gilbert overheard me
discussing your font issue with a co-worker, and
explained to me that Adobe Type Manager requires
some finagling along with other Adobe software. He
can help you set that up better than I could, so
he would like to set-up a time to meet with you
next week for that. His extension is 88761 and
email is gilberts@wou.edu.

Have a great day

Audrey Sundkvist
WU UCS Tech
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Audrey Sundkvist Jan 04, 2008 01:50 PM
****This is an email****
Audrey, sorry I have not gotten back to you
sooner.  I have not had a chance yet to order the
fonts for my program.  I will do so soon and will
let you know if it works or not.

Thanks for the followup.

Julie Harding
Administrative Assistant
Provost Office
503-838-8271
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Audrey Sundkvist Jan 02, 2008 04:14 PM
Resent the previous email...
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Audrey Sundkvist Dec 20, 2007 10:46 AM
****This is an email****

Julie,

I was wondering if you were able to order the
fonts, and if they fixed the issue.

Thank you,
Audrey Sundkvist
WOU UCS Tech
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Audrey Sundkvist Dec 20, 2007 10:43 AM
****This is an email****
Hi Julie,

The fonts should work for Mac or PC unless Adobe
has some something weird packaging them, which I
wouldn't be surprised by. Try the CD version and
see what happens. If you want to purchase fonts
you would use the purchase request system at
http://www.wou.edu/purchaserequest.

Let me know how things go with Denise.
 
Audrey Sundkvist
WOU UCS Tech
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Audrey Sundkvist Dec 20, 2007 10:43 AM
****This is an email****Audrey, Denise was not
able to email me the catalog, but she did burn it
onto a disc.  I will load it and see if that
helps.  However, she did say that her fonts are
Mac fonts and that I would probably have to buy
the font family for the PC.  If this does not
work, can we buy them and do I have to go thru UCS
to purchase them?

Julie Harding
Administrative Assistant
Provost Office
503-838-8271
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Audrey Sundkvist Dec 10, 2007 08:20 AM
****This is an email****
Hi Julie,

I want to check in with you to see if you were
able to have Denise resend the Adobe document.
Does a new copy open?

Thank you,
Audrey Sundkvist
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Audrey Sundkvist Dec 03, 2007 02:17 PM
I installed all of the Adobe Font Folio fonts on
her machine and the document still doesn't open
properly.
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Audrey Sundkvist Nov 28, 2007 03:55 PM
I reinstalled her Adobe software, since these are
all Adobe fonts, but that did not work. She said
she has issues with publications she receives from
Denise Visuanjo in PR and Sue Payton.

I will see what fonts they have and see where
Julie is compared to theirs.
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Audrey Sundkvist Nov 28, 2007 01:25 PM
Task reassigned to Audrey Sundkvist.
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Tricia Flaherty Nov 05, 2007 10:53 AM
I hate the Email button :(  anyways Julie is 
working on the Schedule of Classes and got the 
exsisting document from Sue Payton, but she is 
having trouble with missing fonts, we need to 
make sure she doesn't have them but they are just 
not showing up.  before she proceeds to "buy" 
them lets see what we can do to find them
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Tricia Flaherty Nov 05, 2007 10:47 AM
****This is an email****Hi Trisha, thanks for 
your help.  This is the list of missing fonts:
Minion Bold
Futura BT Medium
Times Bold
Futura BT Bold
Futura BT
Palatino Bold
Palatino
DayPosterBlack
Futura BT Extra Bold
Futura
Palatino Italic
Times New Roman Medium.

I appreciate any help you can give me on this.

Julie Harding
Administrative Assistant
Provost Office
503-838-8271
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Tricia Flaherty Nov 05, 2007 10:46 AM
****This is an email****
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