Service Request Ticket

Service Request Information

CONTACT	Name	Caligure, Lacey	Date	Nov 05, 2007 02:58 PM
	Department	Creative Arts/Music	Phone	88275
	Location		Email	lcaligu@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20010822 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	LserJet 5000DN
	Serial No.	JPB3106643	Location	PDR
	Model	C8068A	Hostname
	Notes	3 paper trays, duplexing, 16ppm, 65,000 page duty cycle NIC: 00-01-E6-62-38-D5	Ink/Toner Refill
	Wired NIC	00:01:E6:62:38:D5

TECHS	Submitted by	Della Kobbe	Contact	dkobbe06@wou.edu	88925
	Primary Technician		Contact	guralnij@wou.edu	88646

Entered by	Date	Memo
Joan Guralnick			Email Public
Entered by	Date	Memo
Adam Shinn	Nov 09, 2007 12:56 PM	Task reassigned to Joan Guralnick.	Add Attachment
Adam Shinn	Nov 09, 2007 12:56 PM	printer was working fine when I got there. Apparently they didn't have any paper in it... Flagging because Brad said so.. and because of the lack of information I imagine	Add Attachment
Adam Shinn	Nov 09, 2007 12:44 PM	Heading over to see if I can take a look at it.	Add Attachment
Brad Dougherty	Nov 06, 2007 05:33 PM	There was hardly any information provided in the initial ticket. When this is completed please flag it and move it under Joan. Remember to include the reason why it is being flagged.	Add Attachment
Brian Witt	Nov 05, 2007 03:39 PM	Called, no answer	Add Attachment
Brian Witt	Nov 05, 2007 03:38 PM	Contact info updated	Add Attachment
Brian Witt	Nov 05, 2007 03:38 PM	The front desk ext. 88275	Add Attachment
Brian Witt	Nov 05, 2007 03:34 PM	The ext. is bad	Add Attachment
Della Kobbe	Nov 05, 2007 02:59 PM	Printer not working	Add Attachment