Service Request Ticket - # 23093

Service Request Information

CONTACT Name Allen, Warren   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2007 07:45 AM
Department Health & Exercise Science Phone 88266
Location Email allenw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20060434[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Optiplex GX620 USFF Pentium D, 3.40GHz, 2x2M, 800MHz
Serial No. FFVR6C1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software Microsoft Office Pro Plus 2007 installed as Office Pro 2003 from P0059749

Wired NIC 00:18:8B:55:63:91


TECHS Submitted by Kyung Han Contact KHan06@wou.edu 88925
Primary Technician Contact guralnij@wou.edu 88646

Tracking

Entered by Date Memo
Joan Guralnick
Email

Public

Entered by Date Memo
Courtney Carlson Nov 06, 2007 01:36 PM
Prof Warren called. He said that he got a message 
from Sklyer and was returning the call. He wanted 
to relay that he was able able to reset it but 
unplugging. Power button didn't have an affect on 
it. He normally can reset computers without an 
issue but with this computer he tried over and 
over the push and hold of the power button 
without affect.

He says the task can be closed, although it 
already reads as closed.

This morning I came in soon after Kyung created 
this task... I let him know how/when to call 
classroom support and about holding down the 
power button.
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Skyler Gregory Nov 06, 2007 08:44 AM
Task reassigned to Joan Guralnick.
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Skyler Gregory Nov 06, 2007 08:44 AM
I'm closing and flagging under Joan. I can't reach
him since he's in class already.
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Skyler Gregory Nov 06, 2007 08:43 AM
He is in the class right now. 

Joan: No room number for the class was entered.
This could also be a classroom support thing since
it was immediate and for a class. 
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Kyung Han Nov 06, 2007 07:46 AM
He can not shut down the computer and he needs to 
use the computer for his classes today. 
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