Service Request Ticket - # 23094

Service Request Information

CONTACT Name Sprenger, Cindy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2007 08:55 AM
Department Phone 14006
Location Email sprengec@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070406[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
Serial No. 7V8HWD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Windows XP Pro Software Windows XP PRo installed, Microsoft Office Pro Plus 2007 from P0063045 installed as Office Pro 2003

Wired NIC 00:1A:A0:61:CD:93

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Audrey Sundkvist Nov 07, 2007 03:06 PM 
I went by her computer this afternoon when I setup
Amber Deets' machine. Cindy was AFK but logged in,
so I looked at My Computer. Her drivers were all
there including the I:.
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Courtney Carlson Nov 06, 2007 08:58 AM 
She called saying that Audry dropped off a new 
computer for her and that from that machine she 
no longer has access to the I Drive. I asked her 
to try to access her I drive from another 
computer and she was unable to access from other 
computer. When she logs on it does not display I 
drive at all. 

I was uncertain if this was a computer issue. 
Perhaps it should be assigned to Network 
Support...
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