Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Kosko, Kenneth A.	Date	Nov 06, 2007 09:22 AM
	Department	The Research Institute	Phone	88751
	Location		Email	koskok@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

TECHS	Submitted by	Courtney Carlson	Contact	ccarlso@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Tracking

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Dec 04, 2007 03:12 PM	stopped by no one home, at this point unless Marilene has had no problems since Brad looked at it we should RMA it back to HP.	Add Attachment
Myron Hoeckle (Student)	Nov 30, 2007 11:27 AM	but this time it was on Marilenes printer which is the one they swapped... the problem followed the printer.	Add Attachment
Myron Hoeckle (Student)	Nov 29, 2007 04:21 PM	brad stopped by reinstalled the driver and it is working again...	Add Attachment
Myron Hoeckle (Student)	Nov 28, 2007 08:23 AM	on hold pending contact.	Add Attachment
Myron Hoeckle (Student)	Nov 27, 2007 04:34 PM	I have been working with him about this. swapped with another printer and its on a new port we will see but his computer is a dell 4600 which only has USB 1.1 this could be our problem.	Add Attachment
Courtney Carlson	Nov 27, 2007 03:57 PM	Called, said Myron just left and it stopped working already. Hopes Myron can come back. Skyped techs.	Add Attachment
Christian Mendez	Nov 27, 2007 08:21 AM	He called back stating that his printer is still not working. He mentions that the techs go over and fix it, but after a day or so it still gives him the same "error: error" message.	Add Attachment
Della Kobbe	Nov 26, 2007 01:48 PM	He called back and still really needs his printer fixed.	Add Attachment
Skyler Gregory	Nov 21, 2007 02:31 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Skyler Gregory	Nov 21, 2007 02:30 PM	I talked to Marlene I think. Ken was out for the rest of the day but she said that Myron came by last night and 'fixed' the problem, again. Once again, I'm closing the task. He'll call back if it's still not fixed...	Add Attachment
Skyler Gregory	Nov 21, 2007 02:16 PM	According to 23071, Myron was the last to touch this. Aside from reinstalling the printer, again, I don't know what else can be done.	Add Attachment
Joe Crowe	Nov 21, 2007 01:40 PM	Task reassigned to Skyler Gregory.	Add Attachment
Courtney Carlson	Nov 20, 2007 10:07 AM	Reopening.	Add Attachment
Courtney Carlson	Nov 20, 2007 10:06 AM	Did upgrade after not hearing from anyone at UCS. That fixed it, but now it is not working...again. Office is open. He is trying to print off something ASAP to send off to the State.	Add Attachment
Skyler Gregory	Nov 06, 2007 10:28 AM	Task reassigned to Skyler Gregory.	Add Attachment
Skyler Gregory	Nov 06, 2007 10:28 AM	I reinstalled the drivers for it several times. It finally worked after I removed the printer under hardware and then ran the driver install.	Add Attachment
Skyler Gregory	Nov 06, 2007 09:42 AM	Same problem as yesterday. Sometimes when he prints, one job will fail to go through and then sit in his queue. If he deletes it then the rest will go through. I'll ask Brad wtf when he gets in.	Add Attachment
Courtney Carlson	Nov 06, 2007 09:41 AM	Closing this task because it is a duplicate. See task 23071	Add Attachment
Courtney Carlson	Nov 06, 2007 09:32 AM	Times: he is in and out all day, but he is going to leave his door open for a tech.	Add Attachment
Courtney Carlson	Nov 06, 2007 09:32 AM	I looked for an old task for his new printer and did not find it. This moring he was printing fine, then jobs stopped coming out. He is printing Word docs. The printer icon on the toolbar has a question mark over it and it shows that 5 documents are pending. He said the printer "looks normal."	Add Attachment