Service Request Ticket - # 23096

Service Request Information

CONTACT Name Barry, Angie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2007 09:46 AM
Department Campus Public Safety Phone 88481
Location Email barrya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051147[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 Ultra-Thin Client - NTC-10Z-00
Serial No. 0612YB0031 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:0E:9D:C1

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Nov 06, 2007 04:12 PM 
the monitor was not responding... unplugged it and
replugged it back in resolved the issue.
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Myron Hoeckle (Student) Nov 06, 2007 04:02 PM 
heading for a look see.
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Myron Hoeckle (Student) Nov 06, 2007 03:56 PM 
Task reassigned to Myron Hoeckle.
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Myron Hoeckle (Student) Nov 06, 2007 03:56 PM 
according to inventory
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Myron Hoeckle (Student) Nov 06, 2007 03:56 PM 
Machines MAC is: 00144F0E9DC1
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Courtney Carlson Nov 06, 2007 09:53 AM 
The room is the Werner Center Computer Lab.
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Courtney Carlson Nov 06, 2007 09:53 AM 
Looking at the room as you walk in, Third row, 
last computer.

She checked the power at client and at wall. The 
monitor shows as just black. She "thinks it is 
dead"
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