Service Request Ticket - # 23097

Service Request Information

CONTACT Name Price, Michele   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2007 09:48 AM
Department International Education & Development Phone 88493
Location Email pricemv@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020078[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
Serial No. 3Z0GP11 Location PDR

CPU Pentium 4-1.8Ghz


OS Unknown Software Filemaker Pro v8 from P0055324 installed as v7, Macromedia Contribute 3 with CPS from P0056987

Wired NIC 00:07:E9:01:31:E8

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact guralnij@wou.edu 88646

Tracking

Entered by Date Memo
Joan Guralnick
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Nov 07, 2007 10:09 AM 
Task reassigned to Joan Guralnick.
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Myron Hoeckle (Student) Nov 07, 2007 10:08 AM 
This was a Duplicate task with 23088, But Courtney
was right to reopen it, however, after looking
into the situation it was both for the same
machine, Yes they were different student workers
and it was a different wou # (they called in the
monitor wou# for this one) and thus Skyler was
correct also I'm going to flag this under Joan as
an example of what to do.
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Myron Hoeckle (Student) Nov 07, 2007 08:39 AM 
Task reassigned to Myron Hoeckle.
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Myron Hoeckle (Student) Nov 07, 2007 08:39 AM 
Ill look at these tasks after math
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Courtney Carlson Nov 06, 2007 11:32 AM 
NOT a duplicate of 23088. I am reopening task...

***This is a Skype Message***
[10:57:16 AM] UCS Service Request Desk says: Just 
got a call on Michele Price time task 23097. SHe 
said they got a message saying it was completed, 
but they haven't talked with anyone and it still 
does not work. It says task assigned to Skyler, 
but shows completed and there are no memos...

[10:59:03 AM] UCS Service Request Desk says: 
Ok... I see what happened. Skyler wrote a memo 
saying that it was a duplicate task, but it is 
not. It is a different user and and different wou 
number.

[11:00:02 AM] UCS Service Request Desk says: 
Skyler, when you get a chance would you get back 
to me on that? Thanks! {courtney}
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Skyler Gregory Nov 06, 2007 10:49 AM 
Task reassigned to Skyler Gregory.
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Skyler Gregory Nov 06, 2007 10:49 AM 
duplicate ticket of 23088
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Courtney Carlson Nov 06, 2007 10:28 AM 
This time Michele Price called and asked that 
this task be changed to high priority because 
they have big projects that her worker cannot 
work on.

She reiterated the problem and I informed her 
that it was in the notes.
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Courtney Carlson Nov 06, 2007 09:51 AM 
When she tries to log on the machine/network she 
enters her User name, and when she presses enter 
she gets error message: TIme on computer and time 
on the network are different, contact 
administrator.

She is a student worker abd she has work stoppage 
until this is resolved.

Alyssa Boesch
V00184220
aboesch
8-8905
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