Service Request Ticket - # 23098

Service Request Information

CONTACT Name Dixon, Lance   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2007 09:59 AM
Department Phone 14007
Location Email dixonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20010386[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PO: P0033933; Dimension 4300 P4-1.7Ghz
Serial No. 210BX01 Location PDR

CPU Unknown


OS Unknown Software WIN 2000 Pro w/ XP Pro upgrade coupon, NAV corp., Dreamweaver MX 2004 from P0049292, Acrobat Pro 7.0 from P0054923

Wired NIC 00:02:B3:64:EF:D2

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Nov 12, 2007 02:46 PM 
I added him as an admin and setup the scanner.
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Audrey Sundkvist Nov 12, 2007 02:15 PM 
Task reassigned to Audrey Sundkvist.
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Courtney Wehner Nov 12, 2007 08:10 AM 
He called back and said he will be in his office 
all week from 8a-4p. If he is out, his "office 
mate" with be in there.
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Audrey Sundkvist Nov 09, 2007 03:14 PM 
I asked Joe if we support this and he said that we
do. I also left a message asking for times.
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Courtney Carlson Nov 06, 2007 10:02 AM 
Goes to unzip driver file and it denies him 
access, needs admin rights

The scanner does not have a wou number. He says 
that they purchased it before they started 
getting tech equip through UCS

Times:
Bus. hours 8-5
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