Service Request Ticket - # 23101

Service Request Information

CONTACT Name Solario, Sheree   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2007 10:48 AM
Department Student Enrichment Program Phone 88031
Location Email solarios@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20010766[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4400, Pentium 4-1.7Ghz
Serial No. 3RZKH11 Location PDR

CPU Unknown


OS Unknown Software Office XP PRO from P00?

Wired NIC 00:02:B3:A9:C8:0A

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Nov 09, 2007 03:49 PM 
I added Sheree as an admin on the machine and it
works fine now.
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Audrey Sundkvist Nov 09, 2007 03:17 PM 
Task reassigned to Audrey Sundkvist.
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Christian Mendez Nov 09, 2007 03:14 PM 
She called back and said she is available til 5pm 
today.

Monday at 8am - 5pm
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Audrey Sundkvist Nov 09, 2007 02:58 PM 
Called and left a message.
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Christian Mendez Nov 08, 2007 08:46 AM 
She needs some software like Publisher put on the 
machine. She called us back checking the status.
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Courtney Carlson Nov 06, 2007 11:05 AM 
To be more clear. She recently got a computer 
that used to be a work station computer.
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Courtney Carlson Nov 06, 2007 10:52 AM 
She has a computer that was moved from a work 
station and it is her computer that she uses. She 
needs to have student access, banner, 
publisher... it does not have all that regular 
staff machines should.

TImes: Business hours.
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