Service Request Ticket - # 23104

Service Request Information

CONTACT Name Casey, Kathleen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2007 11:53 AM
Department Library & Media Services Phone 89493
Location Email caseyk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20050147[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. 452WW71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software

Wired NIC 00:12:3F:8E:22:64


TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public

Entered by Date Memo
Joe Crowe Nov 07, 2007 03:27 PM
Task reassigned to Adam Wehner.
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Courtney Carlson Nov 06, 2007 12:18 PM
Student worker Kristin Johnson called this in. 
Desktop machine at station Ref #29 seems to be 
having trouble reading USB. She helped two 
different patrons one right after the other on 
the same machine and this is what happened:

Patron #1: when he tried to access his USB it 
asked him to log in. Kristin had never seen this 
before. They put the same USB into a different 
port on the same machine and it worked.

Patron #2 used the same computer and it would not 
read the jump drive at all. No error message. She 
sent him to try it on another computer and she 
was not sure if it worked on a different machine. 
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