Service Request Ticket - # 23118

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2007 03:40 PM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070137[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. G4GBBD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2007 installed as Office Pro 2003 from P0062550

Wired NIC 00:1A:A0:53:01:8C

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Nov 06, 2007 03:54 PM 
Task reassigned to Myron Hoeckle.
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Myron Hoeckle (Student) Nov 06, 2007 03:54 PM 
Kicked the machine out and readded it to MASH
works now.
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Courtney Carlson Nov 06, 2007 03:45 PM 
***Skype from earlier***
[2:44:03 PM] UCS Service Request Desk says: FYI 
Library called to let us know they are gettting a 
few error messages when people are logging onto 
network over there. "Windows cannot connect to 
domain because domain controller is down." That 
is the only call like that I have received so far.

[3:28:22 PM] WOU Tech FTW says: (Myron) Ill take 
a look see
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Courtney Carlson Nov 06, 2007 03:42 PM 
She says it is the only new staff computer in 
library that they are testing. It's been live 
since October 31st. Checkout desk machine.

On Skype Myron said he was going to go look at it.
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