Service Request Ticket - # 23120

Service Request Information

CONTACT Name Carlson, Jan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2007 04:39 PM
Department Advancement & Foundation Phone 88725
Location Email carlsonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20060514[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP Officejet Pro K550 Color Printer # C8157A#201
Serial No. MY6BF6123Y Location PDR

Model C8157A Hostname
Notes USB local inkjet printer Ink/Toner Refill

TECHS Submitted by Patrick Shanley Contact pshanley05@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public

Entered by Date Memo
Myron Hoeckle (Student) Nov 08, 2007 04:34 PM
Task reassigned to Myron Hoeckle.
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Myron Hoeckle (Student) Nov 08, 2007 04:34 PM
brad set up a printer share on her machine and it
print correctly now.
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Myron Hoeckle (Student) Nov 08, 2007 04:30 PM
I got ransacked into this task...
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Courtney Carlson Nov 08, 2007 04:24 PM
Myron asked her to call SRD with the message:
A tech sent a print job to her printer and it DID 
come out in color. When she goes on the ts she 
tried to print in color and it couldn't.
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Skyler Gregory Nov 07, 2007 09:58 AM
She is ok for now but this needs to be fixed.
Might have to talk to Joe on this one or do a
little research.
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Skyler Gregory Nov 07, 2007 09:55 AM
She is using a local printer over a terminal
server connection. I'm not sure how it gets the
drivers for that but it will only print in black
and white. It looks like the drivers it uses over
the remote connection are not the same as the ones
on the local computer. 
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Skyler Gregory Nov 07, 2007 09:22 AM
Task reassigned to Skyler Gregory.
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Courtney Wehner Nov 07, 2007 09:21 AM
I skyped the techs.
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Courtney Wehner Nov 07, 2007 09:20 AM
SHe called back and said that she needs to know 
when someone can help her with this. It is 
important. She is in her office all morning and 
will be waiting.
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Patrick Shanley Nov 06, 2007 04:40 PM
I need help with my printer (20060514) printing 
in color with InDesign. It has something to do 
with the correct printer selection, output 
selection, etc. Whatever it is, it is not 
working. After about an hour of trying different 
things, I finally got our Laser Color printer, 
Tiny, to print the document in color. I think 
that this has to do with the Printer selection 
and available colors. If I select it as a 
Postscript (which it is not) it at least gives me 
the CMYK options but it prints pages and pages of 
gobbledeguck. If I select the printer as non-post 
script it only gives me RGB options. It prints 
the document but still in black and white. I am 
printing off of the terminal server which is 
where InDesign is.
 
In a word, HELP.
 
My computer is 20030618[Edit Inv] and is in room 208 of the 
Cottage.
 
Jan Carlson, Gift Planning and Stewardship 
Assistant
University Advancement - WOU Foundation
Western Oregon University
The Cottage
Monmouth OR 97361
carlsonj@wou.edu
Phone: 503-838-8725Fax: 503-838-8289
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