Service Request Ticket

Service Request Information

CONTACT	Name	Payton, Sue	Date	Nov 07, 2007 09:13 AM
	Department		Phone	88967
	Location		Email	paytons@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060168 (opens in a new window)	Bldg/Room	UNK
	Service Tag	5GV7RB1	Description	Optiplex GX620 SFF, Pentium D, 3.40GHz,2x2M,800MHz
	Serial No.	5GV7RB1	Location	Unknown
	CPU	Pentium 4-3.4Ghz
	OS	Unknown	Software	MS Office Pro2003 from P0047320 transfered from W#2000837
	Wired NIC	00:18:8B:00:2E:31

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Courtney Wehner	Nov 07, 2007 11:48 AM	**This is an email** Hello again, The machine that was mis behaving this morning is working just fine now guess it was just slow to get going this morning. Thanks for putting up with us. Sue	Add Attachment
Brad Dougherty	Nov 07, 2007 11:03 AM	Task reassigned to Brad Dougherty.	Add Attachment
Brad Dougherty	Nov 07, 2007 11:03 AM	I called and she said it looks like it's working but she would like me to keep the ticket open until she gets a chance to try it again. Expect an e-mail from her.	Add Attachment
Courtney Wehner	Nov 07, 2007 09:13 AM	**This is an email** Greetings, one of the machines here in the TRC lab #20060168, just keeps spinning the hourglass, so we can't launch any programs. Would someone be able to take a look at it for us. Thanks, Sue Payton	Add Attachment