Service Request Ticket - # 23134

Service Request Information

CONTACT Name Summers, Jill   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 07, 2007 12:23 PM
Department Bookstore Phone 88300
Location Email summersj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Nov 19, 2007 04:57 PM 
Task reassigned to Audrey Sundkvist.
 Add Attachment
Audrey Sundkvist Nov 19, 2007 04:57 PM 
These are all setup (including monitors).
 Add Attachment
Audrey Sundkvist Nov 19, 2007 01:21 PM 
Label Matrix works now. Idk about the dual
monitors except that they are not setup yet.
 Add Attachment
Tricia Flaherty Nov 16, 2007 04:00 PM 
Jill called and told me they were still waiting 
on the Dual 17 inch monitors to be setup for 
Aaron Worley(70430) and Leadership Dev Coord
(70429), please look at first memo below for more 
details on the monitor setup
 Add Attachment
Audrey Sundkvist Nov 16, 2007 03:44 PM 
20070432[Edit Inv] - Information Desk
Label Matrix did not work. When a Student Worker
(non-admin) tried to use the program it would say
"License File cannot be found". If it was run as
an admin it worked. The program is installed, but
obviously not useable by the workers.
 Add Attachment
Audrey Sundkvist Nov 14, 2007 04:42 PM 
70432 and 70429 still need to be delivered. 70432
is in box 5 and 70429 is in 12.
 Add Attachment
Audrey Sundkvist Nov 13, 2007 09:50 AM 
70429, 70430, and 70432 are ready to deliver and
in the cart. I could not get a hold of anyone at
WUC though.
 Add Attachment
Brad Dougherty Nov 08, 2007 04:50 PM 
Jill wants hers first.
 Add Attachment
Tricia Flaherty Nov 08, 2007 04:20 PM 
FYI- I told Jill explcitly that i do NOT schedule 
the setup of the equipment but she included the 
availability anyway and I told her that I would 
pass it on but by no means could promise that the 
machines would be set up on or by the date and 
times listed in the 3 WUC/SLA setup tasks
 Add Attachment
Tricia Flaherty Nov 08, 2007 04:19 PM 
Here is additional info on dept and user specific 
software, printers, and availability:
All WUC/SLA computers should have word, excel, 
Publisher, X-View to view Spii, also need to 
access, Tank (printing, faxing emailing), Zippy, 
Optics
setup sheets have info on more specfic software 
and when user is available for delivery
 Add Attachment
Tricia Flaherty Nov 07, 2007 12:32 PM 
20070429[Edit Inv] -  Leadership Dev/WUC210I  user-TBA
20070430[Edit Inv] -  Student Activities Coordinator 
WC210D  Aaron Worley 8-8514
20070431[Edit Inv] - Operations Manager  WC210B  Jill 
Summers  ext 8-8656
20070432[Edit Inv] - Information Desk, WC210 Contact is 
Jill Summers at ext 88656  (KEEPS 15" FP)

First three will be Dual 17 flat panel setups, 
that will keep exsisting or trade in for thin 
bezel style 17FPs(1703FP) Joe knows where these 
are stored and available for redistribution, 
PLEASE remember to make inventory changes on any 
monitors swapped or exchanged so that the records 
are accurate when setup is complete.
I will stack these four machines under tech 
inboxs with setup sheets, accessories, cables 
mice and keyboards are in tech inbox above 
labeled WUC/SLA(FYI-there are two more batches of 
new machines due to go to WUC/SLA and service 
reqs will follow shortly
Add Attachment