Service Request Ticket - # 23141

Service Request Information

CONTACT Name Fewx, Andrea   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 07, 2007 02:16 PM
Department The Research Institute Phone 88615
Location Email fewxa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20041010[Edit Inv] (opens in a new window) Bldg/Room TODD 249
Service Tag Description Dell Computer - TRI Purchased
Serial No. 5NYVVP61 Location Jeff Denton

CPU Unknown


OS Software
TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Nov 12, 2007 12:31 PM 
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Nov 12, 2007 12:31 PM 
Delivered!
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Brad Dougherty Nov 12, 2007 10:50 AM 
It's in outbox #3
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Brad Dougherty Nov 12, 2007 10:50 AM 
The PSU has been swapped. This is ready to deliver.
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Brad Dougherty Nov 08, 2007 10:26 AM 
Part has been ordered.
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Adam Shinn Nov 08, 2007 09:24 AM 
Task reassigned to Brad Dougherty.
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Adam Shinn Nov 08, 2007 09:24 AM 
Service Tag: 5NYVP61

Opened her up, checked cable connections. 
diconnected the powersupply and tested it.
Power supply is dead. TO 249 will have a thin 
client until this PC is up and running again.
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Adam Shinn Nov 08, 2007 09:14 AM 
... and the non responsive machine is in the 
office
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Adam Shinn Nov 08, 2007 09:12 AM 
replaced pc with a thin client
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Christian Mendez Nov 08, 2007 08:44 AM 
She called back again and needs someone to fix 
this problem.
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Cinthya Mendez-Garcia Nov 07, 2007 03:37 PM 
Called and said she really needs this fixed, said 
she has a student worker that needs to use this 
computer in order to work.
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Cinthya Mendez-Garcia Nov 07, 2007 02:18 PM 
Says the computer in Todd Hall Rm 249 appears to 
not be functioning. Says she made sure that the 
cords were connected and power was on. Does not 
respond to any command.
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