Service Request Ticket - # 23148

Service Request Information

CONTACT Name Beaird, Sarah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 08, 2007 08:10 AM
Department College of Education Phone 88623
Location Email sarahb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060427[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Optiplex GX620 SFF, Pent D, 3.40GHz,2x2M,800MHzFSB
Serial No. CH4D5C1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from TRI site license, FOLLOWING TRANSFERED TO NEW CPU W#20110530 JAN2012- Filemaker PRo 10 Adv license from P0072910, Camtasia Studio v7.1 and SnagIt v10 from VISA2011002726(upgrade of license formerly under Sarah Beaird but now transferred to Robbin Bull)

Wired NIC 00:19:B9:04:5D:7F

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Nov 12, 2007 09:16 AM 
I showed her how to post the files to her public
html and e-mail the link.
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Brad Dougherty Nov 08, 2007 08:43 AM 
Task reassigned to Brad Dougherty.
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Brad Dougherty Nov 08, 2007 08:43 AM 
I called her and let her know that she needs to
get the username and password before we can upload
any files to that server. 

She's going to call back once she gets that
information.

SRD: Please call the tech phone when she calls
back and keep her on the line so we can speak with
her. Do not ask for the username and password.
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Christian Mendez Nov 08, 2007 08:14 AM 
Randy Klumph usually does this for her, but he is 
gone until Tuesday, and she needs them posted 
today.

She needs a couple of files placed on FTP so 
people can access them
FTP://ftp.tr.wou.edu/ncdb/ ( file name )

Here are the files she needs:
I:DBcenter/sarah's working files/area4/nec/ (all 
of the filemaker pro files in this folder) (7 
total)

She mentioned that she needs these up online 
today.

shes available all day at her office.
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