Service Request Ticket - # 23154

Service Request Ticket - # 23154

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Service Request Information

CONTACT	Name	Villegas-Gutierrez, Martha	Date	Nov 08, 2007 10:01 AM
	Department	The Research Institute	Phone	88335
	Location		Email	gutierm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050773 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
	Serial No.	1QW5L81	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0054700

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact

Tracking

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Dec 10, 2007 10:41 AM	called her @ 8:30 Monday morning, so far nothing.	Add Attachment
Courtney Carlson	Dec 04, 2007 04:11 PM	Marlene Derowitsch called to inquire about techs working over the break. Skyped and Myron said he will be (which is who she specifically wanted to know about). I told Myron she said she'd call next Monday. She did not know SR# or who's name the task was under. I searched for it and called her back with that info.	Add Attachment
Myron Hoeckle (Student)	Dec 04, 2007 03:11 PM	still no one home.	Add Attachment
Myron Hoeckle (Student)	Dec 04, 2007 03:07 PM	gonna check back	Add Attachment
Myron Hoeckle (Student)	Dec 04, 2007 02:09 PM	Monday they had a meeting of shorts..	Add Attachment
Myron Hoeckle (Student)	Dec 04, 2007 02:08 PM	stopped by no one was there.	Add Attachment
Myron Hoeckle (Student)	Nov 29, 2007 03:05 PM	Monday Tuesday and Thursday 9am-3pm	Add Attachment
Myron Hoeckle (Student)	Nov 27, 2007 02:55 PM	I stopped by today she was not there, I have been talking with Marlene to get there problems taken care of...	Add Attachment
Courtney Carlson	Nov 27, 2007 02:26 PM	Skyped: 23154 User called for status on task that was created back on the 8th.	Add Attachment
Courtney Carlson	Nov 27, 2007 02:25 PM	Called in to say she has still not heard from anybody.	Add Attachment
Myron Hoeckle (Student)	Nov 16, 2007 10:50 AM	Task reassigned to Myron Hoeckle.	Add Attachment
Courtney Carlson	Nov 15, 2007 12:55 PM	Called for status. Told her I'd contact techs. Her task was created back on the 8th so she was upset.	Add Attachment
Courtney Carlson	Nov 13, 2007 09:38 AM	In office until 3 today. Meeting at noon until three. Thursday in office 9-3.	Add Attachment
Audrey Sundkvist	Nov 12, 2007 02:01 PM	She is not in today because of the holiday (Veterans' Day). Try Tuesday.	Add Attachment
Christian Mendez	Nov 08, 2007 10:03 AM	She just wants her contact info: name/phone/office at the end of her emails, but she is using outlook and does not know how to set that up. She is available today Until 3pm, and is Only here on Mondays Tuesdays and Thursdays.	Add Attachment