Service Request Ticket - # 23158

Service Request Information

CONTACT Name Wimmer, Craig   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 08, 2007 10:47 AM
Department Student Health & Counseling Center Phone 88772
Location Email wimmerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20060407[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell XPS1210 laptop, 1.86GHz/667MHz/2MB
Serial No. CVY41C1 Location PDR

CPU Intel Core 2 Duo T5600(2MB/1.86GHz/667MHz)


OS Unknown Software MS Office 2003 Pro from P0059435

Wired NIC 00:15:C5:5A:09:88


Wireless NIC 00:18:DE:3E:9E:73

TECHS Submitted by Della Kobbe Contact dkobbe06@wou.edu 88925
Primary Technician Contact guralnij@wou.edu 88646

Tracking

Entered by Date Memo
Joan Guralnick
Email

Public
Entered by Date Memo
Christian Mendez Nov 27, 2007 10:26 AM 
Task reassigned to Joan Guralnick.
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Christian Mendez Nov 27, 2007 10:26 AM 
He came in and Joan Helped him. He was missing 
sophos for some reason, we installed it for him 
and everything is working.
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Christian Mendez Nov 27, 2007 09:31 AM 
He called and said he would be stopping by here 
and show us his problem...
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Della Kobbe Nov 08, 2007 10:48 AM 
Did not pass the test for the Virus. He is not 
able to get on to the internet.  He will not be 
in his office from 11-12pm Other wise anytime 
today will be good.
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