Service Request Ticket - # 23164

Service Request Information

CONTACT Name Finke, Paul   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 08, 2007 01:50 PM
Department Facilities Services Phone 88129
Location Email finkep@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030824[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. N/A Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:59:60

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Nov 28, 2007 04:01 PM 
Task reassigned to Brian Witt.
 Add Attachment
Brian Witt Nov 28, 2007 04:01 PM 
Self resolved
 Add Attachment
Audrey Sundkvist Nov 26, 2007 02:19 PM 
Called and left a message asking for times available.
 Add Attachment
Christian Mendez Nov 15, 2007 10:25 AM 
Joe called hima and told him to restart and it 
should work. But he rebooted -
He called back and he is still getting the same 
error message:

Earlier version of MSOffice is blocked in this 
version by your registry policy settings.
 Add Attachment
Joe Crowe Nov 15, 2007 08:54 AM 
Task reassigned to Joe Crowe.
 Add Attachment
Joe Crowe Nov 15, 2007 08:54 AM 
****This is an email****
Hi Paul,

Microsoft recently released a few patches that blocked files from 
opening that were created under very old versions of Office.  I've 
disabled those settings throughout campus.  If you reboot your 
machine, you should now be able to open documents that 
generated the error message you relayed to us.

thanks,

--
Joe Crowe
UCS
Add Attachment
Courtney Carlson Nov 08, 2007 02:03 PM 
He is unable to open word docs which were email 
attachments that he has saved.

registry poilicy setting.
When he tries to simply open email attachements 
which are word docs, a blank word document opens.
When he elects the save option when clicking on 
attachment, he is unable to later open the saved 
document--he gets an error message saying needs 
rights.

Dell desktop 

Times: Office is always open.
 Add Attachment