Service Request Ticket - # 23175

Service Request Information

CONTACT Name Groshong, Cara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 09, 2007 10:16 AM
Department Advancement & Foundation Phone 88148
Location Email groshonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020661[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, Pentium 4, 2.80 GHz
Serial No. 877KW21 Location PDR

CPU Pentium 4-1.7GHz


OS Unknown Software Office XP Pro from P0042963

Wired NIC 00:07:E9:78:5A:0B

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Nov 13, 2007 02:32 PM 
giving Cara a call.
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Myron Hoeckle (Student) Nov 12, 2007 10:50 AM 
on hold pending contact.
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Myron Hoeckle (Student) Nov 12, 2007 10:49 AM 
stopped by updated Firefox and he is going to try
it at his own convenience.
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Myron Hoeckle (Student) Nov 12, 2007 10:12 AM 
Task reassigned to Myron Hoeckle.
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Myron Hoeckle (Student) Nov 12, 2007 10:12 AM 
stopping by.
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Courtney Wehner Nov 12, 2007 09:00 AM 
I skyped the techs.
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Courtney Wehner Nov 09, 2007 10:17 AM 
It will lock up and he will have to restart the 
computer to get it working again. He has been 
there less than an hour and it has locked up 5 
times. He is not getting any work done. HE is 
located in CO 203. The student will be there till 
1p.
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