Service Request Ticket

Service Request Information

CONTACT	Name	Frankenberger, Kristina	Date	Nov 09, 2007 11:55 AM
	Department	Business/Economics Division	Phone	88720
	Location		Email	frankek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070342 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 SFF 2.13GHz, 2M, 1066MHz FSB
	Serial No.	2SD4GD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Microsoft Office Pro Plus 2007 from P0062563 installed as Office Pro 2003, Dreamweaver MX from P0039314(transfered from W#20030812)
	Wired NIC	00:1A:A0:58:57:E5

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Nov 12, 2007 01:09 PM	VLC was not on her machine. I installed it and set it as her default video player. I also remapped her network drives and resolved her startup issue.	Add Attachment
Brian Witt	Nov 12, 2007 11:05 AM	I emailed her, explaining where she could locate VLC on her machine.	Add Attachment
Courtney Wehner	Nov 12, 2007 08:49 AM	She called back and said that she only has Windows Media player. She tried to delete that to see if when she puts in her DVD it would go to another program but it doesn't.	Add Attachment
Brian Witt	Nov 09, 2007 04:50 PM	Task reassigned to Brian Witt.	Add Attachment
Brian Witt	Nov 09, 2007 04:49 PM	VLC	Add Attachment
Courtney Wehner	Nov 09, 2007 11:56 AM	She will be in the rest of the day.	Add Attachment
Courtney Wehner	Nov 09, 2007 11:56 AM	It will not play the DVD, it gives her the error message and she can only click out of it. This is a new machine and she had never used the DVD player before this.	Add Attachment