Service Request Ticket - # 23183

Service Request Information

CONTACT Name McGlade, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 09, 2007 02:59 PM
Department Social Science Phone 88381
Location Email mcgladm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20040422[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Latitude D505, Pentium, 1.60GHz, 15.0 SXGA+
Serial No. 5V30T51 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software MS Office Pro 2003 from P0049740, Adobe CS3 Design Premium WIN from P0065730

Wired NIC 00:0F:1F:C7:AC:51


Wireless NIC 00:0E:35:76:4A:43

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Mar 06, 2008 05:50 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Mar 06, 2008 05:50 PM 
Called him, he brought the laptop over, I
installed WinDVD and VLC.
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Christian Mendez Mar 06, 2008 04:29 PM 
****This is an email****
Hello,

I do not  know why this request has been closed.  
No one showed up at my office at a couple of 
different scheduled times, and I still need the 
service.

Thanks,

Mike McGlade

PS:  office hours are Tuesday and Thursday 4-6, 
and Monday 6-7
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Audrey Sundkvist Feb 04, 2008 03:26 PM 
Office Hours:
Monday 6-7
Thursday 4-6

He uses only  laptop, so we need to do this while he is there.
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Brian Berkley Feb 04, 2008 02:39 PM 
Sent email to see if this is still a problem.
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UCS Tech Dec 10, 2007 10:30 AM 
Status changed to: Waiting for Contact
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Audrey Sundkvist Dec 10, 2007 10:30 AM 
Please find out when Michael will be around or
when he will leave the laptop on campus for us.
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Stephen Pierce Nov 29, 2007 08:56 PM 
Michael McGlade called saying Brian had called 
and left a message inquiring whether he still 
needed the DVD player software.  

YES, Michael McGlade still needs it.
WOU# 20040422[Edit Inv]

Computer will be left in his office all day 
tomorrow (Friday), even if he's in or out.
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Brian Witt Nov 28, 2007 04:08 PM 
Left vm for times
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Brian Witt Nov 21, 2007 12:28 PM 
Called, no answer. I remoted in, but the machine
with the provided WOU# was locked by David Olson,
so I left it alone.  Make sure WOU#s are correct.
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Joe Crowe Nov 09, 2007 05:13 PM 
There's no DVD codec if WMP won't play it.  Install CyberDVD etc.
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Brian Witt Nov 09, 2007 04:46 PM 
VLC
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Christian Mendez Nov 09, 2007 03:01 PM 
He is trying to play a DVD on the Dell latitude 
laptop (an inconvenient truth)

He is available at his office next week 4-6pm 
monday, he could leave it overnight into tuesday 
as well.
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