Service Request Ticket - # 23193

Service Request Information

CONTACT Name Vickers, Bruce   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 12, 2007 08:07 AM
Department University Computing Solutions Phone 88672
Location Email vickersb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051164[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag Description Sun Ray 2FS Ultra-Thin Client - NTC-15Z-00
Serial No. 0619BB8113 FRU S#0619BB80F1 Location Storage

CPU Unknown


OS Unknown Software MS Office from P0059051

Wired NIC 00:14:4F:3B:AA:6F

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Courtney Carlson Nov 13, 2007 03:55 PM 
Reopening task.
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Courtney Carlson Nov 13, 2007 03:55 PM 
Has red kiosk screen, but cannot get into the ts 
he desires. He thinks perhaps the environment was 
changed (he was using ts4 for Programmer 
Environment). He was working when it suddenly 
froze, he disconnected power and has been unable 
to get back in since.
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Joe Crowe Nov 12, 2007 11:17 AM 
Brad killed his session
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Joe Crowe Nov 12, 2007 11:15 AM 
Task reassigned to Brad Dougherty.
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Courtney Wehner Nov 12, 2007 08:57 AM 
I skyped the techs.
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Courtney Wehner Nov 12, 2007 08:09 AM 
The screen just stays on the Menu. He is in his 
AD 202 office. He said last time this happened 
someone fixed it without even going to his office.
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