Service Request Ticket - # 23194

Service Request Information

CONTACT Name Tucker, Jon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 12, 2007 08:15 AM
Department Student Engagement Phone 88063
Location Email tuckerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070439[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
Serial No. 780F1F1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895

Wired NIC 00:1A:A0:70:8B:5C

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact ashinn06@wou.edu 88925

Tracking

Entered by Date Memo
Adam Shinn
Email

Public
Entered by Date Memo
Adam Shinn Nov 16, 2007 11:14 AM 
Task reassigned to Adam Shinn.
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Brian Witt Nov 14, 2007 03:48 PM 
zippy.wou.edu

Need to change default paper tray to tray 3

Accessed the print device via web browser, but I
don't see where to change that.
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Courtney Wehner Nov 12, 2007 08:16 AM 
Call first, he will be in and out.
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Courtney Wehner Nov 12, 2007 08:16 AM 
Everytime he prints he has to manually go in and 
change the print tray to the one he wants to 
print to.
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