Service Request Ticket

Service Request Information

CONTACT	Name	Frankenberger, Kristina	Date	Nov 12, 2007 08:46 AM
	Department	Business/Economics Division	Phone	88720
	Location		Email	frankek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070342 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 SFF 2.13GHz, 2M, 1066MHz FSB
	Serial No.	2SD4GD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Microsoft Office Pro Plus 2007 from P0062563 installed as Office Pro 2003, Dreamweaver MX from P0039314(transfered from W#20030812)
	Wired NIC	00:1A:A0:58:57:E5

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Nov 28, 2007 04:00 PM	Task reassigned to Brian Witt.	Add Attachment
Brian Witt	Nov 28, 2007 04:00 PM	Yeah, she's all set!	Add Attachment
Brian Witt	Nov 28, 2007 03:57 PM	It is/was a 745 boot issue....I thought I fixed this through another task....I'll check it	Add Attachment
Audrey Sundkvist	Nov 16, 2007 03:58 PM	This boot issue could be the 745 boot sequence issue.	Add Attachment
Joe Crowe	Nov 12, 2007 08:56 AM	Task reassigned to Brad Dougherty.	Add Attachment
Courtney Wehner	Nov 12, 2007 08:47 AM	It takes 10 minutes every morning to boot up...she actually timed it! Sometimes her drives will not show up either. It is random, sometimes they are there, and sometimes they are not. Right now the drives are not there.	Add Attachment