Service Request Ticket

Service Request Information

CONTACT	Name	Davis, Cheryl	Date	Nov 12, 2007 02:23 PM
	Department	Deaf Studies and Professional Studies	Phone	88053
	Location		Email	davisc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20060573 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude D620 Intel Core2 Duo T7400(2.16GHz)
	Serial No.	FFXVQC1	Location	PDR
	CPU	Intel Core 2 Duo T7400(2.16GHz, 667MHz,4M)
	OS	Unknown	Software	MS Office Pro Plus 2007 from P0060881 installed as Office Pro 2003
	Wired NIC	00:18:8B:C2:CB:88
	Wireless NIC	00:19:D2:B0:01:39

TECHS	Submitted by	Della Kobbe	Contact	dkobbe06@wou.edu	88925
	Primary Technician		Contact	crowej@wou.edu	88955

Entered by	Date	Memo
Joe Crowe			Email Public
Entered by	Date	Memo
Joe Crowe	Nov 13, 2007 05:41 PM	Task reassigned to Joe Crowe.	Add Attachment
Skyler Gregory	Nov 13, 2007 11:00 AM	Now that she has been added to mash, she should be able to log in. Now she needs to be added as an admin on the local computer.	Add Attachment
Alex Ichinoe	Nov 13, 2007 10:24 AM	AD acct was missing. I created and called Cheryl. She said that she wants Jan's perms to be "just like mine". I added Jan to all the groups that Cheryl is in. Jan will need to go to Account Lookup and set up a new password.	Add Attachment
Skyler Gregory	Nov 13, 2007 09:31 AM	Task reassigned to Alex "FiveOh" Ichinoe.	Add Attachment
Skyler Gregory	Nov 13, 2007 09:27 AM	I don't think she's in the mash list because it was asking if I wanted to add her to a list when I tried to add her as an admin. I'll ask Joe when he gets here. Jan Herdman (herdmanj) is the employee.	Add Attachment
Skyler Gregory	Nov 13, 2007 09:03 AM	Task reassigned to Skyler Gregory.	Add Attachment
Della Kobbe	Nov 12, 2007 02:24 PM	Has a new employee and needs to have ADMIN to get onto the computer.	Add Attachment