Service Request Ticket - # 23219

Service Request Information

CONTACT Name Keller, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 13, 2007 09:16 AM
Department Deaf Studies and Professional Studies Phone 88746
Location Email kellerl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20070420[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description MacBook 2.16GHz Intel Core 2 Duo-White #Z0ET
Serial No. SW87370MLYX1 Location ITC 007 Storage

CPU Intel Core 2 Duo T7400(2.16GHz, 667MHz,4M)


OS Software MAC OSX 10.4 Tiger with FREE upgrade to Leopard, Microsoft office Pro 2004 license from p0063241

Wired NIC 00:1B:63:33:23:E5


Wireless NIC 00:1C:B3:BE:A6:1B


Bluetooth NIC 00:1D:4F:8D:30:5E

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Nov 16, 2007 12:14 PM 
Stopped by she was not there.
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Myron Hoeckle (Student) Nov 16, 2007 10:50 AM 
Task reassigned to Myron Hoeckle.
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Courtney Carlson Nov 13, 2007 10:02 AM 
More info on this laptop in SR 22901
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Courtney Carlson Nov 13, 2007 09:24 AM 
She has more than one laptop at home and her 
personal laptop (not wou issue) DOES connect to 
wireless at home, but her WOU laptop DOES NOT.

I don't know why she said this, but she said she 
has it set to check wou email.

Last weekend she used the machine for WOU 
business at a hotel when she was working out of 
town and there was no problem getting wireless on 
this laptop when she was there.

She is wondering whether someone can look at her 
laptop (she thinks it's a problem with the 
machine).

Times:
Anytime today except 11-11:30am and 1:30-3
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