Service Request Ticket

Service Request Information

CONTACT	Name	Richards, Marlene	Date	Nov 13, 2007 09:46 AM
	Department	The Research Institute	Phone	88817
	Location		Email	richarm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060637 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 745 SFF, 3.40GHz, 2X2M, 800MHz
	Serial No.	1J1SXC1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	Microsoft Office Pro 2003 from TRI site license
	Wired NIC	00:1A:A0:42:C8:52

TECHS	Submitted by	Courtney Carlson	Contact	ccarlso@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Nov 16, 2007 11:21 AM	Manually mapped it, the machine now works when mapping the I drive.	Add Attachment
Myron Hoeckle (Student)	Nov 16, 2007 10:50 AM	Task reassigned to Myron Hoeckle.	Add Attachment
Courtney Wehner	Nov 16, 2007 09:55 AM	i SKYPED THE TECHS.	Add Attachment
Courtney Wehner	Nov 16, 2007 09:55 AM	She called back and said this is still happening and she thinks it is a log in problem. This happens with a certain faculty member Robert Ayres. He is there right now and he will be there unitl 11:30a	Add Attachment
Brian Witt	Nov 13, 2007 12:17 PM	Removed profiles / remapped drives / gpupdate	Add Attachment
Brian Witt	Nov 13, 2007 11:53 AM	Task reassigned to Brian Witt.	Add Attachment
Courtney Carlson	Nov 13, 2007 09:49 AM	machine in ED 239A, across the hall from her offic. shared machine. I drive shows sometimes and other times (even when the same user is logged in) it does not show. Times: Times:1-3:30 no one will be available. Business hours. Anyone can let tech in.	Add Attachment