Service Request Ticket - # 23223

Service Request Information

CONTACT Name Whitley, Julie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 13, 2007 10:10 AM
Department Phone 88950
Location Email whitleyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030510[Edit Inv] (opens in a new window) Bldg/Room VAL 215
Service Tag 43RGQ41 Description Dimension 4600, P4-2.80GHz
Serial No. 43RGQ41 Location Julie Whitley

CPU Pentium 4-2.80Ghz


OS Software MS Office Pro 2003 from P0047054

Wired NIC 00:0C:F1:E4:89:7D

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Nov 15, 2007 01:51 PM 
Task reassigned to Brian Witt.
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Brian Witt Nov 15, 2007 01:51 PM 
Profile Issue.  Deleted old profiles, ran
ccleaner, gpupdate and only copied over her
desktop icons on the new profile.
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Skyler Gregory Nov 15, 2007 10:37 AM 
Called and left a vm for times.
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Christian Mendez Nov 15, 2007 08:44 AM 
Mike ellis called and told us that she needs this 
fixed today asap.
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Courtney Wehner Nov 14, 2007 08:10 AM 
I skyped the techs.
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Courtney Wehner Nov 14, 2007 08:09 AM 
She called back and said she is still having 
problems: her personal settings are gone and she 
is missing the I: She said Micheal Ellis helped 
her yesterday with her I:, but today it is 
missing again. She really needs help with this.
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Courtney Carlson Nov 13, 2007 10:17 AM 
Julie said she already had a task for this (that 
currently would show as closed) from some weeks 
ago when she was having the same exact problem. 
She couldn't stay on the phone so I got the basic 
info and was going to search for the task. I did 
not find it...

This is what she did say:
"My problem is script host errors and not 
loading. TRIED REBOOTING. YESTERDAY REBOOTED AND 
THAT FIXED IT FOR ME, TODAY THAT DOES NOT WORK."

TIMES: Works the day shift, so anytime during 
business hours. Call before is best because she 
does not stay in one place all day and she 
doesn't want to waste a tech's time.
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