Service Request Ticket - # 23233

Service Request Information

CONTACT Name Hewett, Dianna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 13, 2007 02:00 PM
Department Business/Economics Division Phone 88722
Location Email hewettd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20060643[Edit Inv] (opens in a new window) Bldg/Room WEST 113
Service Tag Description HP LaserJet P2015x Printer #CB369A
Serial No. CNBJP16710 Location was Dianna Hewett

Model CB369A Hostname
Notes networkable but not at this time, Tray 1- 50sheet multipurpose, Tray 2- 250 sheet input tray Tray 3- 250 sheet input tray duplexing, 27ppm black, 740-3000pages/month, 125 sheet output bin, Black cartridge part#Q7553A Ink/Toner Refill

Wired NIC 00:1A:4B:0E:23:2B

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Jan 25, 2008 10:48 AM 
the paper in the tray was not seated correctly.
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Myron Hoeckle (Student) Jan 25, 2008 10:21 AM 
Task reassigned to Myron Hoeckle.
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Myron Hoeckle (Student) Jan 25, 2008 10:21 AM 
taking a look.
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Audrey Sundkvist Jan 25, 2008 10:12 AM 
I did nothing special before. I installed a driver
from the Dell website.
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Courtney Carlson Jan 24, 2008 10:08 AM 
Having same exact problem again. Reopening the 
task. 

Times: business hours.
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Audrey Sundkvist Nov 27, 2007 09:12 AM 
****This is an email****
Audrey-

Thank you for both coming over to fix the problem
and leaving/sending me a note.  The printer seems
to be working with no problems.  I have been
printing for the last hour and have had no issues.
 I think you have fixed it!  Again, thank you for
all of your help.  If you want me to do any
follow-up with you please let me know.

Dianna Hewett
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Audrey Sundkvist Nov 26, 2007 03:32 PM 
****This is an email****
Hi Dianna,

I am sending you an email since you had stepped
out when I finished troubleshooting the issue.
Please try to print to the HP LaserJet printer and
let me know if the print is successful or not. If
not, then I will research the issue more from here
and schedule a time later in the week to
troubleshoot more. 

Thank you again for your patience and assistance
with this problem,

Audrey Sundkvist
WOU UCS Tech
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Audrey Sundkvist Nov 26, 2007 03:32 PM 
It is a driver issue. The printer printed for me
as admin but then didn't when Dianna logged in. It
then wouldn't print for me as admin either. HP has
several drivers on their site, so I just started
trying each one. Dianna wanted the machine by 3:30
and had left the office for a few minutes when I
last was able to print to the machine. The printer
is an HP LaserJet P2015dn.
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Audrey Sundkvist Nov 26, 2007 02:21 PM 
Task reassigned to Audrey Sundkvist.
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Jonathan Guillen Nov 26, 2007 09:52 AM 
Called back user to see if she was trying to 
print in Banner, but she explained that she is 
unable to print anything.
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Jonathan Guillen Nov 26, 2007 09:32 AM 
User called back inquiring about the status of 
this request.
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Courtney Carlson Nov 13, 2007 02:12 PM 
Printing process all works normally with the 
exception of mechanical issues.
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Courtney Carlson Nov 13, 2007 02:11 PM 
Printer in her office. Turned printer off/on, 
looked inside. Roller isn't picking up paper. 
Stange mechanical sounds as printer tries to pull 
paper through to print. WOU# listed is that of 
the printer.

Times: today till 4. Usually Business hours. Call 
ahead.
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